How to use

Use your contactless bank card VISA, MasterCard, МИР (MIR) or “Troika” card to access the toilet.

You can top up “Troika” card at ticket offices of Moscow Metro. Price for one visit is shown on the monitor.

The toilet can be used when the monitor indicates “VACANT”. “OCCUPIED” status means that the toilet is not available at the moment, please, wait.

Order of action:

  1. Apply card to yellow reader on the monitor and hold it till the payment is made.
  2. After payment, the message on the monitor "WELCOME", open the door and enter.
  3. The entrance is only one, the child is accompanied by parents.

It is strictly prohibited to use the toilet without payment.

OPEN 7 am – 11 pm, every day.

In case of lost property found inside, or if you have any complaints concerning the toilet’s work or cleanliness, please, contact service desk.

Have a nice visit!

Customer Service and Support

+7 (495) 181-3505

Suggestions and remarks on the work of the service

welcome@metro-wc.ru

Toilets in the Moscow metro 7:00-23:00

About service

Integration of toilets with unique engineering systems and structures of the centuries-old history of the Moscow Metro, the embodiment of many years of work, development, design and interaction with city services — all this for the convenience of passengers.

Creative approach

Design of the WC is integrated in lobby of historic and modern stations.

Right Place

Right place

Location of the WC is shown on the webpage and in the mobile site.

What Is In Common?

What is in common?

All the toilet modules are marked with symbol “WC” and entry light (green/red).

Unique Design

Unique design

Every WC is styled to be in line with unique interior of the station.

Convenient solution

You can use the service by paying with your contactless bank card VISA, MasterCard, МИР (MIR) or “Troika” card or via service “Mobile ticket” in the app.
The cost of the service is 69 rubles per visit.

“Mobile Ticket”

“Mobile ticket”

Convenient to pay with the “Mobile ticket” service. Details at your telecommunications operator.

CARD

CARD

Use your contactless bank card VISA, MasterCard, МИР (MIR) or “Troika” card to access the toilet.

Habit

Habit

We examine everything new with precise attention and then it becomes common.

Comfortable and safe

All toilets are equipped with comfort and safety systems.

Everything At It’s Place

Everything at it’s place

The right atmosphere is provided by functional interior and correct lighting.

Atmosphere

Atmosphere

Active filtration and aromatization of the air, regular cleaning.

Support

Support

If you forgot something in the WC, the system will inform you.

Everything you need

Full set of required functions is provided.

IF NOT UNDERSTANDABLE

IF NOT UNDERSTANDABLE

You will get information on colorful stickers.

Hygiene

Hygiene

Just one click. Blue color: you get liquid soap and water on your hands.

Comfort

Comfort

Red color: warm air will dry your hands.
To exit from the toilet, press the button to the left of the door.

Have a nice visit!

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